Support
deloitte-header

EVATIC

Our Service Will Help Your Business

Evatic is a flexible and multi-functional service management system designed to support critical business processes at each stage of the customer journey — including contract administration, invoicing, field service, help desk, installation, stock, reporting, and after-sales service. 

Evatic is a leading Field Service System used in various industries across Europe. Key industries are IT-services and Workplace Technology, Coffee and Vending, Managed Print Service (MPS), Medical Equipment, Food Service Equipment and more. 

The solution utilises powerful but flexible software that is designed to provide detailed operational insight. This saves time, reduces costs and increases productivity, all of which lead to greater agility, higher customer retention rates and greater profitability.  

Integrations with a range of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions to create a near seamless, efficient flow of information across your business. A fully documented API allows you to join up your accounting and business systems to minimise data duplication, improve accuracy and boost efficiency.

Contact sales

Why Choose Evatic?

icon_ReduceCostsFeature

Reduce Costs

Optimise service delivery, improve stock management and tackle costly toner wastage with intuitive functionality including smart toner and consumables management. Evatic helps you cut costs whilst ensuring customers always have deliveries when they need them.

icon_ImproveProfitFeature

Increase Profitability

Avoid lost revenue and maximise ROI with our comprehensive meter billing and contract administration functionality. Evatic generates invoices accurately by reducing manual inputs, providing upsell and cross-sell opportunities that increase your revenues.

icon_BoostProductivity

Improve Productivity

Evatic’s accurate stock control management functionality allows you to process jobs more efficiently by giving your employees valuable insights into your customers. MPS specific tools reduce the need for manual inputs improving productivity and reducing costs.

Copy of Evaticnew (2500 × 1200px)
Field service
Optimise mobile working with our intuitive engineer apps.
Customer view
Increase first-time fix rates and exceed service levels with comprehensive stock management.
Scheduling
Schedule tasks, manage support calls and meet customer SLAs with confidence
xerox
x-partner-as
brubakken
sharp
icon_InvoiceEffectively

Comprehensive Meter Billing

Benefit from comprehensive and cost-effective meter billing functionality with a combination of manual and digital methods. Accessible anywhere with a Wi-Fi connection, MPS providers and office equipment dealers can generate accurate invoices for transparent billing.

icon_PartsProjectManagement

Management Console

Integrated service modules make it secure and straightforward to schedule tasks, manage support calls and meet customer SLAs. Evatic’s call control functionality is highly flexible and the software offers a suite of bespoke reports and dashboards to reduce paperwork.

icon_TonerManagement

Smart Toner Management

Work to leaner budgets with Smart Toner Management (STM). Our automated software ensures that toner is dispatched (and correctly invoiced) at the optimum time to meet your customers' needs, whilst reducing wastage and costs by combining shipments to one location where feasible.

icon_AssetManagement

Contract Administration

For accurate and timely contract billing, set the frequencies (advance or arrears) to suit you and your customers. Whether on a fixed-term or open-ended basis, you can configure Evatic to automate price uplifts to maximise ROI and keep on top of billing increases.

icon_Integrations

Key Integrations

Evatic can be integrated with various additional platforms and used to manage new or existing services. It also integrates with multiple Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to deliver a seamless flow of information across your business.

icon_StockControl

Stock Control

Improve time-to-value performance and maintain equipment up-time by expediting your stocktaking process. Evatic provides insights that you can use to keep your customers updated on expected job outcomes, enabling you to set customer expectations by closely monitoring the availability of parts.

icon_Mobile

Mobile Working

Evatic's mobile app allows field-based staff to complete and update jobs, capture signatures and photos, and access a machine’s complete service history. Improve efficiency, first time fix-rates and on-the-go problem solving increasing productivity and customer satisfaction

icon_PreventativeMaintenance

Predictive MIF Maintenance

Take a proactive approach to maintenance for Machines in the Field (MIF) with our telemetry software. It monitors data such as toner levels, number of prints, running hours, parts status and lifespan. This information helps prevent equipment failure and improve up-time for customers.

icon_Integration

Access to Comprehensive API

A well documented, powerful but easy to integrate API gives you the ability to integrate your accounting systems and Data Collection Agent (DCA), marketing and Customer Relationship Management (CRM) platforms with Evatic.

case-studies-hero

Request a demo

Want to find out how Asolvi will 'Simplify Service Management' for your business?
Our industry specific software helps companies in the Managed Print industry improve efficiency and reduce costs.
 
Request a demo with one of our experts & they will show you why over 800 companies have used our software to transform their businesses

How To Boost Your Margins in a Declining Office Equipment Market

Market Trends,
Workplace Technology,
IT Equipment
Rethink your strategy. Workplace technology dealers can grow their businesses by adding coffee and...

A day in the Life

Market Trends,
Workplace Technology,
IT Equipment
We catch up with Safa Ben Harzallah, an Operational Team Member with Asolvi in France, and hear why...

What a Difference a Year Makes

Market Trends,
Workplace Technology,
IT Equipment
Alex joined Asolvi when the company acquired perform IT and added mySalesDrive.com — a software...