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Evatic - multi functional service management software

Evatic is a flexible and multi-functional cloud-based service management system designed to support critical business processes at each stage of the customer journey — including contract administration, invoicing, field service, help desk, installation, stock, reporting, and after-sales service. 

Evatic is a leading Field Service System used in various industries across Europe. Key industries are IT-services and Workplace Technology, Coffee and Vending, Managed Print Service (MPS), Medical Equipment, Food Service Equipment and more. 

The solution utilises powerful but flexible software that is designed to provide detailed operational insight. This saves time, reduces costs and increases productivity, all of which lead to greater agility, higher customer retention rates and greater profitability.  

 

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Why Choose Evatic?

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Reduce Costs

Streamline your service delivery process, enhance inventory control and address unnecessary waste of resources through a user-friendly system that offers efficient management of supplies and consumables. With Evatic, you can significantly reduce your expenses while guaranteeing that your customers receive their orders promptly.

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Increase Profitability

Avoid lost revenue and maximise ROI with our comprehensive meter billing and contract administration functionality. Evatic generates invoices accurately by reducing manual inputs, providing upsell and cross-sell opportunities that increase your revenues.

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Improve Productivity

Evatic’s accurate stock control management functionality allows you to process jobs more efficiently by giving your employees valuable insights into your customers. MPS specific tools reduce the need for manual inputs improving productivity and reducing costs.

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NEW RELEASE: EVATIC 9.0

Elevating service and contract management to new heights

Based on feedback from our valued customers we have been developing improvements on several areas and will be releasing new features throughout the year. 
LEARN MORE
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Field service
Optimise mobile working with our intuitive engineer apps.
Customer view
Increase first-time fix rates and exceed service levels with comprehensive stock management.
Scheduling
Schedule tasks, manage support calls and meet customer SLAs with confidence

A selection of clients

xerox
x-partner-as
brubakken
sharp
planner

New Planner

Designed to enhance task management, the latest planner allocates multiple tasks simultaneously and leverages drag-and-drop functionality so that users can experience significant time savings. By reducing the number of clicks required to complete tasks, this feature streamlines the workflow and boosts efficiency.

see how it works here
remote

Remote-First Field Service Workflow

Leveraging live video technology, customers can resolve issues remotely. Through the remote-first field service workflow, engineers can view the faulty machine on camera live, direct users through a real-time pointer, and share information with other engineers in real-time. Experience improved first-time fix rates, cost reductions, enhanced operational efficiency, and increased customer satisfaction.

See how it works here
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Cloud-Based Solution

Experience seamless collaboration, real-time updates, and simplified IT management. Reduce costs, increase efficiency, and gain flexibility with Evatic's cloud-based solution. Focus on your core business while enjoying the advantages of a robust and reliable cloud platform. Embrace the future of field service management with Evatic's cloud-based offering.

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Mobile Working

Evatic's mobile app allows field-based staff to complete and update jobs, capture signatures and photos, and access a machine’s complete service history. Improve efficiency, first time fix-rates and on-the-go problem solving increasing productivity and customer satisfaction

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Access to Comprehensive API

A well documented, powerful but easy to integrate API gives you the ability to integrate your accounting systems and Data Collection Agent (DCA), marketing and Customer Relationship Management (CRM) platforms with Evatic.

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Management Console

Integrated service modules make it secure and straightforward to schedule tasks, manage support calls and meet customer SLAs. Evatic’s call control functionality is highly flexible and the software offers a suite of bespoke reports and dashboards to reduce paperwork.

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Contract Administration

For accurate and timely contract billing, set the frequencies (advance or arrears) to suit you and your customers. Whether on a fixed-term or open-ended basis, you can configure Evatic to automate price uplifts to maximise ROI and keep on top of billing increases.

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Key Integrations

Evatic can be integrated with various additional platforms and used to manage new or existing services. It also integrates with multiple Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to deliver a seamless flow of information across your business.

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Stock Control

Improve time-to-value performance and maintain equipment up-time by expediting your stocktaking process. Evatic provides insights that you can use to keep your customers updated on expected job outcomes, enabling you to set customer expectations by closely monitoring the availability of parts.

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Predictive MIF Maintenance

Take a proactive approach to maintenance for Machines in the Field (MIF) with our telemetry software. It monitors data such as toner levels, number of prints, running hours, parts status and lifespan. This information helps prevent equipment failure and improve up-time for customers.

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Comprehensive Meter Billing

Benefit from comprehensive and cost-effective meter billing functionality with a combination of manual and digital methods. Accessible anywhere with a Wi-Fi connection, MPS providers and office equipment dealers can generate accurate invoices for transparent billing.

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Smart Toner Management

Work to leaner budgets with Smart Toner Management (STM). Our automated software ensures that toner is dispatched (and correctly invoiced) at the optimum time to meet your customers' needs, whilst reducing wastage and costs by combining shipments to one location where feasible.

LATEST EDIT - Evatic 9.0 broad message CTA 01

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