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Herwig- Field Service and Workforce Management for energy suppliers

Our strength lies in the planning, control and precise documentation of extensive processes. With our software, we configure customised scenarios for different business areas and have user-friendly interfaces.

Our comprehensive equipment catalogues cover gas, water, electricity, and heat, supplemented by the DVGW gas equipment database, ensure the highest data quality and provides specialists with easy access to technical information.

Our Herwig app enables the recording of defects, service invoicing and precise on-site working hours documentation. Our interactive customer portal allows you to offer an improved service to your clients.

Herwig is an expert in Workforce Management for energy suppliers and service providers. Benefit from our experience, innovative products, and the highest security standards.

  • Modern and intuitive interface
  • Utilising the latest technology
  • High security standards
  • On and offline capabilities
  • Ready for immediate use
  • SAAS usage-based billing model
  • Quick and easy configuration of your processes 
Contact us
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Secure

ISO 27001 certified according to globally recognised IT security standard

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Experienced

Over 25 years of experience

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Supportive

Handling around 1 million calls per year

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Our areas of use

Electricity, Gas, Water and Heat

  • Meter management
  • House connection check
  • Testing of gas pressure regulators
  • Adaptation of gas appliances
  • Smart meter rollout
  • Photovoltaics
  • Installation/maintenance
Book a demo
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Improve Productivity

Optimise your workforce planning and fulfil more orders with the same number of technicians.

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Increase Profitability

Reduce your process costs by integrating manufacturer catalogues and connecting databases, as well as interfaces to ERP systems.

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Optimise Processes

Reduce manual and paper-based processes, reduce duplicate entries, and improve accuracy. Benefit from real-time data for faster response times to schedule changes and error messages.

Herwig software mock-ups (2)
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Job control

Changes are processed automatically and in real time. Information is immediately visible to all employees. Daily jobs for technicians are immediately updated on mobile devices, ensuring an optimised route.

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Graphical route planning

The integrated graphical route planner with calendar function facilitates employee utilisation, route planning and appointment searches in available time slots.

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Customer portal

Give your customers freedom with our interactive customer portal. End users can independently change addresses, appointments and access their data at any time.

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On and offline capability

Herwig offers an intuitive, user-friendly interface as well as offline functions that enable technicians to enter and update all relevant data regardless of their location.

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Web-based technology

Operate from any location with an internet connection. The use of web-based technology minimises the need for maintenance, enabling companies to focus on their primary business activities.

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Tool and material management

Calculate material requirements for gas appliances, manage mobile appliances, store meters and various house connection materials. This includes manuals for appliances, house connection catalogues and controller catalogues.

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Custom interface

We provide tailored and adaptable interfaces for your ERP system, ensuring a smooth process flow. Our connections are customised to meet your specific requirements.

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Equipment warehouse

Stay informed about the availability and location of resources. Whether they are still in stock or already deployed at a customer site, Herwig allows you to monitor the status of your equipment and measurement technology anytime, anywhere.

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Project reporting

Herwig offers comprehensive insights into all aspects of a project, including order distribution, daily view, control, invoicing, statistics for orders, productivity, and employees, as well as AGG statistics.

Request a demo

 
Want to find out how Asolvi will 'Simplify Service Management' for your business? Our industry specific software helps companies in the energy industry improve efficiency and reduce costs.
 
Request a demo with one of our experts today.