Introducing Evatic 9.0: Elevating service management to new heights

Evatic 9.0 is the latest version of our service and contract management system

Evatic is a flexible and multi-functional service management system that supports critical business processes at each stage of the customer journey — including contract administration, invoicing, field service, help desk, installation, stock, reporting, and after-sales service. Evatic is the leading field service system used in various industries across Europe. 

We are thrilled to announce the release of Evatic 9.0. Based on feedback from our valued customers we have developed several improvements on the platform.

The first release focuses on three main areas: boosting first-time fix rates and customer satisfaction, improving planning capacity, and enhancing the user experience with a new and intuitive user interface. Later this year we plan to introduce the new improved map module, a simplified search engine, stock scanning and mass management for contracts amongst other updates. 

With a raft of new features and improvements, Evatic 9.0 positions businesses at the forefront of the digital revolution. Here's what's included in the first release. 

1. Remote-First Field Service Workflow

Our marquee addition, the remote-first field service workflow, redefines the way Evatic users interact with their customers and engineers. Key features include the ability to:

• Remotely diagnose issues
• Record the faulty machine
• Direct customers through real-time pointers
• Share information in real-time with other engineers

This powerful, transformative feature streamlines operations by boosting first-time fix rates and customer satisfaction, increasing repair rates, and reducing on-site visits and travel expenses. To see this revolutionary feature in action, watch this short clip.

2. The New Planner

Evatic's new planner provides a more intuitive and efficient way of allocating tasks. Key features include:

• Allocate multiple tasks at once
• Drag and drop function

These enhancements allow users to save valuable time on menial tasks, ultimately enhancing the user experience. To get a taste of how the new planner can transform day-to-day operations, check out this video.

3. The New User Interface

Finally, we've modernised Evatic with a state-of-the-art user interface. By incorporating our customers valuable feedback and integrating the latest design trends, we've given Evatic a sleek, modern look and intuitive feel. Explore the new interface in the images below and experience the next generation of service and contract management software.

Taking contract and service management to new heights

With Evatic 9.0, we're more committed than ever to empowering business with the tools needed to thrive in a digital age. We're excited to release these enhancements, and we're confident they'll elevate service management businesses ability to serve their customers in the best possible way. Stay tuned for more news during 2023.