Founded in 1996, büroTEC maintal is an owner-managed business with an extensive client base for its copy/print, scanning and confidential document management solutions and services in the Rhein-Main area of central Germany. It differentiates itself from its competitors through its exceptional expertise, having its own workshop and also its flexible range of customer on-site support options.
The company set itself the goal of helping its customers to make their business processes more efficient and, as a result, reduce their costs. To achieve this, it needed to provide a detailed analysis of their processes in order, where appropriate, to carry out a complete re-design.
According to Joachim Dötsch, büroTEC maintal’s Managing Director, “Continuously analysing and optimising business processes has become highly important to many businesses. Our expertise in this area enables us to help our clients to identify weak points and then make their processes more efficient and cost-effective.”
The company’s team of sales advisors and its back office team both rely on mySalesDrive to carry out their roles effectively. As Joachim Dötsch explains, “We were looking for a system that would enable all the members of our team to prepare optimised customer proposals. With mySalesDrive, not only have we got the perfect solution, but we also really value their professional, friendly and flexible customer support.”
mySalesDrive offers dealers multiple options for capturing customers’ current on-site situation, in terms of their IT hardware, printers, scanners, MFPs, software and workflow. Details of these can all be swiftly and easily captured using CSV import, direct input or using the offline capability of the mySalesDrive app. By providing the sales advisor with a professional presentation of the current situation, mySalesDrive then enables them to assess various potential solutions and to then select the optimum solution for the customer. mySalesDrive enables the sales team member to accurately calculate quotes, to close the deal and also to look after the customer on an ongoing basis. In addition, mySalesDrive provides overviews of projects, forecasts and pipeline – anytime, anywhere.
Joachim Dötsch emphasise that, for him, customer satisfaction has the highest priority and that mySalesDrive really helps him and his team to achieve it. The same is true for the team at mySalesDrive – customer satisfaction is paramount and having a market-leading, innovative solution really helps us to achieve this.