Alarm Master

Reduce Costs

Designed specifically to meet key industry regulations and compliance standards, Alarm Master helps businesses improve their bottom line through advanced pre-configured reporting. Alarm Master dramatically reduces print and paper budgets, as well as the time associated with manual form-filling, increasing efficiency.

Increase Profitability

With comprehensive invoicing and contract management, Alarm Master ensures businesses are not missing out on potential revenue. Whether you provide intruder alarms, fire & smoke alarms, CCTV, access control or overall service and maintenance, Alarm Master will help maximise your ROI through a range of highly relevant services.

Improve Productivity

Improve productivity by delivering easy access to critical data out in the field. A smartphone and tablet-friendly app enables engineers to complete jobs quickly and efficiently when working remotely, even when they’re offline. Alarm Master maximises up-time and manages workloads more efficiently. 

Our Service Will Help Your Business

Alarm Master supports a full range of system types and models from intruder alarms through to CCTV, access control and fire alarms. It offers contract administration, a customer web portal and stock capabilities, while also providing smartphone and tablet connectivity.

It is designed to provide customer and service management capabilities for fire and security systems installers. It features a smartphone and tablet-friendly app that enables engineers to log and complete jobs while working remotely, even when they have no Internet connection, supporting key intruder, fire, CCTV and access control systems. It also provides comprehensive business analysis and reporting to regulatory body industry standards.

Alarm Master includes false alarm management capabilities, helping companies avoid the cost, disruption and distress caused by systems that are not maintained to standard. For optimal accountability, the software also contains a full suite of report templates that are required by NSI (National Security Inspectorate), SSAIB (Security Systems and Alarms Inspection Board) and BAFE (British Approvals for Fire Equipment) security trade organisations.

Improve customer satisfaction levels, ensure SLA's are met, and that operations remain compliant at all times. With pre-configured industry-specific documentation, our software reduces time spent on manual processes such as re-keying data between systems.


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Contract Administration

Providing a flexible solution to bill customers at a point that best suits your processes and operations. Efficient automated billing solutions and contract functionality provides the framework to increase profitability and automate price uplifts, ensuring you don’t miss out on valuable contract revenue.

Mobile Working

Alarm Master’s smartphone and tablet-compatible app allows field-based staff to complete and update jobs, capture signatures and photos and access service history at the touch of a button. Data is synchronised automatically, providing call controllers with near-real-time visibility of service and maintenance status.

Stock Control

Alarm Master offers visibility across parts and stock for accurate forecasting, helping businesses improve inventory accuracy, cash flow and SLAs. It also enables companies to manage demand for parts while meeting customer expectations and empowering field-based engineers to deliver essential first-time fixes.

Management Console

Alarm Master’s management console delivers clear sight of field, workshop and help desk service activities, helping businesses respond efficiently and communicate clearly. Features include flexible call control (which covers preventative, reactive and alarm incidents), bespoke reporting and resource planning.

Contract and Asset Management

Efficient contract management ensures businesses meet their SLAs, remain compliant and are in a position to identify and prioritise the most profitable customer contracts. Centralise equipment data and accurately record assets at each property, including fire extinguishers and carbon monoxide alarm systems.

Customer Web Portal 

Connecting customers, engineers and third-party service providers, Alarm Master’s secure, intuitive web portal facilitates seamless collaboration throughout your business. It enhances customer experience while empowering teams and suppliers with the data and tools they need to grow their business.

SSAIB Statistics and Compliance

Alarm Master provides remote access and retrieval of legal documents and inspection checklists, while also creating audit reports for false alarm analysis and maintenance performance statistics. Custom tabs are pre-configured for different fire & security installations.


Alarm Master contains a full suite of report templates that are required by the NSI (National Security Inspectorate) and BAFE (British Approvals for Fire Equipment) allowing businesses to easily record monitoring and certification data for compliance purposes.

Reporting and Analysis

Alarm Master enables businesses to consolidate customer, contract, and engineer visit data to extract timely, actionable reports. It also includes powerful reporting and analytical functions to identify profitable and weaker business areas and help measure KPIs.

Request A Demo

Want to find out how Alarm Master will 'Simplify Service Management' for your business? Our industry specific software helps companies improve efficiency and reduce costs.

Request a demo with one of our experts & they will show you why over 800 companies across Europe use our software to transform their businesses.