Field Service Management (FSM) software centralises, automates and streamlines the organisation of company resources, including service delivery, contract management, invoicing, stock control and reporting/data analytics.
Software as a Service (or SaaS) is a way of delivering applications over the Internet, as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management.
On-premises means the organisation runs software on its infrastructure installed locally.
DCA is a software application that collects information from supported devices and transmits the data back to our software. Common in the Managed Print industry and analogous to I.O.T in general, these solutions are a valuable tool in managing a distributed pool of devices within your service and contract management solution.
Enterprise Resource Planning refers to a type of company-wide software that organisations use to manage day-to-day business activities which may include accounting, compliance, manufacturing, distribution, procurement and project management.
A Planned Preventative Maintenance (PPM) strategy means that maintenance tasks are scheduled ahead of time, to take place on a proactive regular basis, as opposed to reactive repairs where equipment is serviced or fixed on demand.
CRM stands for Customer Relationship Management Software.
A CRM gathers customer interactions across all channels in one place. Managing centralised data helps businesses improve customer experience, satisfaction, retention and service.
MIF stands for Machines in Field within the Managed Print industry.
That depends upon the complexity of your requirements, along with other factors including your need to migrate and/or clean up existing data. We have, however, seen many clients fully operational within 6-8 weeks of the start of an implementation project.