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tesseract

Tesseract - the service management solution

Tesseract is a cloud-based service management solution that is suitable for any organisation managing and maintaining assets in the field. It is designed to meet the ever-changing needs of your customers with flexibility to adjust to new strategies and to scale as you grow. It is an end-to-end solution that streamlines your service operation, helping your entire organisation to work smarter, not harder.

Offering businesses the power to optimise existing resources and improve profitability. It provides full visibility of an entire workforce and assists in selecting the most appropriate engineer for the job, minimising travel time and maximising productivity. Increase automation and reduce paperwork across your organisation, freeing up office and field-based staff to spend more time on the tasks that add greater value.

Tesseract provides critical insight into contract and asset management and stock control. It also delivers an easy-to-manage framework for mobile working and advanced reporting, all controllable from a single management console. As it is a cloud-based solution, it reduces the need for localised IT resources and it’s accessible wherever there’s an Internet connection.

 

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Reduce Costs

A cloud-based service management solution that is designed to streamline costs and is suitable for organisations managing assets in the field. Its core functionality encourages smarter working practices with automated functionality, helping you increase productivity and reduce costs.

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Increase Profitability

Tesseract’s contract and asset management functionality provides visibility across all key business areas. It enables companies to effortlessly and efficiently meet contract deliverables and Service Level Agreements (SLAs) across multiple contracts, even when scaling and adding new clients.

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Improve Productivity

Tesseract reduces manual and paper-based processes, reduces the chances of duplicated work and improves accuracy. It uses real-time data to simplify troubleshooting and improve first time fix rates by equipping engineers with relevant customer and asset data for each job.

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Customer data
Centralise customer data to improve accuracy and identify profitable business areas
Field service
Your engineers will have vital up-to-the-minute information when they arrive at a job
Mobile
Call logging checklist and asset warranty information is easily accessible by engineers in the field
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Management Console

Tesseract’s intuitive online scheduling system enables businesses to plan jobs based on engineer skill level and their location. It coordinates all of your engineers' diaries, selecting the most suitable engineer for the task. This saves time, increases first-time fix rates and boosts customer satisfaction levels.

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Contract and Asset Management

Consolidate customer data to improve accuracy and identify profitable business areas. Centralise and manage all service contracts, giving you full visibility of asset history. Your engineers will have vital up-to-the-minute information when they arrive at a job and a unified data source assures an audit trail of communications and events.

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Stock Control

Improve time-to-value, inventory accuracy and cashflow by expediting your stocktaking process. Tesseract provides insight into stock availability and demand, allowing you to manage customer expectations and forecast job outcomes. It empowers field-based engineers to deliver first-time fix rates and hit SLAs.

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Mobile Working

Mobilising your engineers is key to delivering outstanding service. Tesseract’s offline-capable mobile app allows field operatives to complete their service history, update jobs, capture signatures and photos, even without an Internet connection. Near real-time synchronisation ensures accurate recording of information for compliance and convenience.

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Reporting and Analysis

Whether you are seeking an overview of core business functions or need a deep dive into KPIs, Tesseract provides quick and secure access to valuable data. Reports can be automated and delivered straight to your inbox or run on an ad-hoc basis. With Tesseract, it’s easy to export information into charts and then download for analysis or to share with customers.

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Preventative Maintenance

Take a strategic and proactive approach to Planned Preventative Maintenance (PPM). Our contract management tool handles future appointments using fully-integrated asset and contract data. Tesseract’s automated reminders will help you meet agreed SLAs giving customers even more confidence in your service and providing you with extra peace of mind.

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