New-look Service Centre and REA6.4 reminders.

Wednesday, 17 February 2021

In autumn 2020, we were delighted to announce the launch of the new-look Tesseract Service Centre. This offers a new, modernised and accessible look and feel, which was coupled with a technology refresh for enhanced security compliance and user privacy. If you have not yet started planning your upgrade, then you can learn more here.

This was quickly followed at the end of the year with the launch of REA6.4. This latest version offers engineers full visibility of all tasks specified on a service call. Engineers can choose to complete multiple tasks at once, using our simple quick complete feature, or link a specific task to a service report for a more detailed task completion. Also added in v6.4 are status indicators in the call list and an enhanced map view with multiple call clustering and direct access to full call details from the map view. If you missed our webinar on the 6.4 update you can view a recording of the webinar here.

Uptake of both products has been very positive and these updates are available at no extra cost, to all customers with a current Asolvi subscription agreement. So why not join the ever-increasing list of customers experiencing the benefits of both updates, by starting the process of upgrading today. You can do this by contacting us via the support portal or by calling +44 1494 622 722 and we will be pleased to help.