About Protego

Protego is a Chilean leader in fire safety and protection systems, with over 20 years of experience delivering compliant, high-quality maintenance services in the Security and Fire Protection industry.

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The Numbers

• 5 years using Protecnus
• 7 administrative users
• 35 field technicians

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The Challenge

Before Protecnus, Protego faced:

• Manual, paper-based planning of preventive and corrective maintenance
• Limited visibility into field operations and technician whereabouts
• Inefficient coordination of last-minute changes
• Time-consuming report generation and lack of real-time status updates

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Why Protecnus?

Protego selected Protecnus for its:

• Advanced scheduling – calendarize maintenance tasks well in advance
• Real-time mobile app – deliver job details straight to technicians’ devices
• Client-facing status portal – enable customers to track service progress instantly
• Automated reporting & traceability – consolidate data for faster, data-driven decisions

“With everything digitized, we can plan months ahead, share updates in real time, and give technicians exactly what they need before they even reach the office.”
— Rodrigo Labrín, Deputy Manager, Technical Services, Protego

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Implementation & Benefits

• Seamless onboarding: Configured workflows and trained 7 admins plus 35 technicians.
• Proactive planning: Monthly maintenance schedules set one month in advance, optimizing tool and material logistics.
• Instant field coordination: Managers see technician location, arrival times, and job completion in real time.
• Enhanced customer experience: Clients receive immediate status notifications and detailed post-service reports.

Key Outcomes:

• Dramatic reduction in administrative overhead
• Faster corrective actions and SLA adherence
• Higher customer satisfaction through transparency

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For the full interview with Rodrigo Labrín and more details on how Protecnus can empower your maintenance operations, read the complete success story on Protecnus’ website.