About Keyco Ascensores
Keyco Ascensores is a leading Ecuadorian specialist in vertical transportation solutions. Committed to innovation and quality, they serve a diverse portfolio of clients across commercial and residential sectors.
The Challenge
Before partnering with Protecnus, Keyco faced:
- Fragmented task planning and manual scheduling of maintenance visits
- Lack of control over work orders and difficulty tracking progress
- Time-consuming reporting with no centralized data or traceability
- Inefficient administrative workload, diverting technicians from on-site work
Why Protecnus?
Keyco selected Protecnus for its:
- Purpose-built design for both preventive and corrective maintenance
- Intuitive mobile app, enabling technicians to receive and update jobs in real time
- Automated workflows, reducing manual data entry and human error
- Custom reporting engine, delivering instant, tailored insights
- Dedicated support team, ensuring a smooth implementation and ongoing guidance
Implementation Process
- Structured onboarding with a realistic rollout plan and dedicated Protecnus support
- Rapid data migration, importing existing records seamlessly into the platform
- Change management, overcoming initial resistance by demonstrating quick wins
- Hands-on training, empowering 10 field technicians and 2 administrative users
“Thanks to the agile support team and clear communication, we saw planned work-order control by month three.”
— Viviana Rodríguez, Keyco Ascensores
Impact & Benefits
- Immediate visibility over all pending, assigned, and completed orders via integrated calendars
- Significant time savings in administrative tasks, freeing technicians to focus on repairs
- Proactive maintenance through automated preventive schedules—no more missed jobs
- Real-time mobile access to equipment specs and job details, eliminating paperwork delays
- Data-driven decision making with auto-updating KPIs on task completion rates and asset uptime
- Enhanced customer experience thanks to detailed traceability and transparent reporting
Quantifiable Results:
- Work-order planning under control by Month 3
- 100% adherence to maintenance SLAs
- Dramatic reduction in admin time—technicians devote 100% of field hours to hands-on work
Why Keyco Recommends Protecnus
“Protecnus delivers tangible efficiency gains, boosts profitability, and elevates customer satisfaction. We wholeheartedly recommend it to any asset-centric organization.”
— Viviana Rodríguez, Keyco Ascensores
For more on how Protecnus can power your field-service operations, visit the Protecnus website.
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